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Help us fix bad broadband:
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Campaigns Fix bad broadband

Help us fix bad broadband

Broadband is an essential part of modern life.
Yet the service many of us get simply isn’t good enough.
Use our speed checker to find out the speed you’re getting,
and help us highlight areas with connection issues across the UK.

Broadband campaign visual

Fast and reliable broadband is crucial in this digital age. Yet, in urban and rural communities alike, people are let down by poor connections, dropouts and slow speeds. Take our broadband speed test to help us build a picture of speeds across the UK and together we can fix bad broadband.

More on our campaign…

There’s nothing more annoying than your favourite TV show constantly buffering thanks to a slow connection, or your internet cutting out while you’re desperately trying to finish your online shopping.

Six in ten people have suffered problems with their home internet in the past year, and the majority are frustrated as a result. Over a third of them were stopped from carrying out their online activities, and some even said it cost them money!

Providers draw us in with all-singing, all-dancing connections, yet many people don’t get the speeds they need to complete even the simplest of tasks. And customer service from the bigger providers is consistently rated poor. That’s why we need you.

Use our free speed checker tool to help us build a picture of the speeds and problems people actually face across the country. We’ll also give you your broadband vital statistics, a comparison with others in your area, and help you complain if you’re not happy. Together we can fix bad broadband and get everyone better connected.

Four steps to improve bad broadband

1. Check your home set up

Use our broadband speed checker to see whether you’re getting a slow service. See what you can do to boost your broadband speed.

2. Check your contract and talk to your broadband provider

See what your broadband provider can do to resolve your issue. Ask your provider to check whether your access line speed is below your minimum guaranteed speed.

3. Make a formal complaint

If you don’t get a satisfactory solution from contacting your broadband provider, it’s time to make a formal broadband complaint.

4. Consider switching broadband providers

If your broadband provider cannot address your concerns it might be time to consider switching broadband providers.

Win! Broadband Code of Practice comes into force

Win! Broadband Code of Practice comes into force

28th February 2019

Following pressure from our campaign, providers must now give better information about speeds to new customers.
Read More  
Win! Broadband companies forced to cut speed claims

Win! Broadband companies forced to cut speed claims

9th August 2018

Broadband suppliers are being forced to drop the unrealistic up to speeds they advertise following rule changes.
Read More  
Better broadband connections for UK homes

Better broadband connections for UK homes

20th December 2017

People will have a legal right to a decent broadband connection in UK homes and businesses.
Read More  

Win! Broadband providers are dropping exaggerated ‘up to’ speed claims

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Broadband performance by local authority

A study by Which? has revealed the best and worst broadband speeds in the country.

We found the worst performing areas, broken down here by local authority, were all located in Scotland; Orkney Islands, Shetlands and Highland.

The bottom five is completed by Ryedale in Yorkshire and Purbeck in Dorset.

Tamworth in the West Midlands enjoys the fastest broadband followed by Reading, Adur in West Sussex, Enfield and Dundee City.

You can find out more about our study by visiting our Consumer Insight Broadband Speeds page.