Help us fix bad broadband
Broadband is an essential part of modern life.
Yet the service many of us get simply isn’t good enough.
Use our speed checker to find out the speed you’re getting,
and help us highlight areas with connection issues across the UK.
Fast and reliable broadband is crucial in this digital age. Yet, in urban and rural communities alike, people are let down by poor connections, dropouts and slow speeds. Take our broadband speed test to help us build a picture of speeds across the UK and together we can fix bad broadband.
There’s nothing more annoying than your favourite TV show constantly buffering thanks to a slow connection, or your internet cutting out while you’re desperately trying to finish your online shopping.
Six in ten people have suffered problems with their home internet in the past year, and the majority are frustrated as a result. Over a third of them were stopped from carrying out their online activities, and some even said it cost them money!
Providers draw us in with all-singing, all-dancing connections, yet many people don’t get the speeds they need to complete even the simplest of tasks. And customer service from the bigger providers is consistently rated poor. That’s why we need you.
Use our free speed checker tool to help us build a picture of the speeds and problems people actually face across the country. We’ll also give you your broadband vital statistics, a comparison with others in your area, and help you complain if you’re not happy. Together we can fix bad broadband and get everyone better connected.
Four steps to improve bad broadband
1. Check your home set up
Use our broadband speed checker to see whether you’re getting a slow service. See what you can do to boost your broadband speed.
2. Check your contract and talk to your broadband provider
See what your broadband provider can do to resolve your issue. Ask your provider to check whether your access line speed is below your minimum guaranteed speed.
3. Make a formal complaint
If you don’t get a satisfactory solution from contacting your broadband provider, it’s time to make a formal broadband complaint.
4. Consider switching broadband providers
If your broadband provider cannot address your concerns it might be time to consider switching broadband providers.
Win! Broadband Code of Practice comes into force
28th February 2019
Following pressure from our campaign, providers must now give better information about speeds to new customers.Read More
Win! Broadband companies forced to cut speed claims
9th August 2018
Broadband suppliers are being forced to drop the unrealistic up to speeds they advertise following rule changes.Read More
Better broadband connections for UK homes
20th December 2017
People will have a legal right to a decent broadband connection in UK homes and businesses.Read More
Dennnn says:
My fault is with EE. Constant drop of service with most times getting below10 Mbps of my 20Mbps contract speed. Every time I complain I am told to change my…
ramirez says:
Is it legal for BT to disallow me to keep my @btconnect email address if I leave them for another provider, unless I pay them a huge amount per year,…
John Wells says:
I’m with PlusNet. My service is dropping out every few minutes due to an intermittent fault. This means that when I report the fault PlusNet say they either can not…