One in five people blocked from paying in cash since lockdown rules eased

Shops are continuing to refuse cash payments even after lockdown restrictions have eased, new Which? research shows.

One in five people reported being unable to pay with notes and coins when trying to buy something between April and July. This was most likely to happen while shopping for groceries.

Which? is encouraging businesses to sign up to the Which? Cash Friendly pledge to ensure that customers who regularly use cash aren’t excluded by the transition to digital payments.