Scottish boiler firm fined for nuisance calling

A Scottish boiler replacement company has been fined £180,000 for making millions of automated nuisance calls.

Glasgow-based FEP Heatcare Ltd made 2,692,217 unwanted automated calls between April and July 2015.

And despite being warned to stop making illegal calls by the Information Commissioner’s Office (ICO), FEP started to do so again by bombarding people with recorded messages. The ICO traced these calls to FEP Heatcare even though the calls didn’t identify a caller.

Ken Macdonald, ICO assistant commissioner for Scotland, said:

‘This company was already on our hit list. FEP Heatcare thought they could avoid detection by hiding their identity, but we tracked them down and have taken action.’

As well as a £180,000 fine, the ICO has demanded that the firm doesn’t make further nuisance calls, otherwise it will risk court action.

Our executive director Richard Lloyd said:

‘The ICO is right to hit companies with hefty fines for bombarding people with nuisance calls, especially when they fail to listen to previous warnings.’

‘We must see a crackdown on nuisance calls, particularly in Scotland where we found nine in ten people receive nuisance calls. We’d like to see all parties step up and make manifesto commitments to tackle this modern day menace.’

Sign our petition to help convince the Scottish Government to take action on nuisance calls.