Which? investigation reveals multiple failings by Whirlpool

A Which? undercover investigation has revealed multiple failings by Whirlpool in dealing with customers affected by its safety alert.

Following reports of millions of fire-risk dryers still in UK homes and some customers having to wait up to a year for their machine to be repaired, we made undercover calls to the Whirlpool call centre and surveyed more than 800 owners of affected dryers.

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