Whirlpool and retailers are giving dangerous safety advice

Customers affected by fire-risk tumble driers are being given “inadequate, inconsistent and potentially dangerous advice” by retailers and Whirlpool, our investigation has uncovered. We’re demanding a full product recall of the affected tumble dryers.

Whirlpool and retailers are failing to give correct safety information to customers affected by fire-risk tumble dryers, we’ve revealed.

Our undercover investigation found that customer service staff from Whirlpool and retailers AO.com, Argos, Co-op Electricals, Currys PC World, John Lewis and Very/Littlewoods were not giving the full and appropriate safety advice when contacted about tumble dryer models subject to a safety notice.

We made 12 calls to each of the customer service departments of the six retailers to ask for advice about burning smells coming from either a Hotpoint or Indesit model.

Despite there being a known fire risk attached to these models of tumble dryer, the customer service representatives gave “inadequate, inconsistent and potentially dangerous advice”. Not one call resulted in what we would consider to be an acceptable response to a serious safety issue.

We’re calling on the Office for Product Safety and Standards to take immediate action against Whirlpool and is demanding a full product recall of the affected tumble dryers, both modified and unmodified.

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