eBay’s product review system has concerning flaws, a Which? investigation has revealed, with easily exploited gaps that are allowing unscrupulous sellers to mislead shoppers.
Serious issues with eBay’s product reviews allow sellers to abuse features designed to protect and inform buyers. These include:
- Sellers sharing hundreds or even thousands of reviews across completely different products.
- A potentially dangerous, used item showing the same reviews as new products.
- Hundreds of listings for counterfeit recalled chargers displaying positive product reviews.
- Concerning gaps in eBay’s own product review guidance.