Ombudsman service from November

Frustrated train passengers unhappy with the outcome of their complaints can take it to a free-to-use ombudsman service from November.

Long-suffering rail passengers will soon have a new body to take their complaints to if they’re not happy with the outcome their train company gives them.

The new independent rail ombudsman will be launched in November and will have the power to hold train operators to account, the rail industry body announced. The Dispute Resolution Ombudsman has been appointed by the the Rail Delivery Group (RDG).

It’s part of the rail industry’s £85bn plan to boost customer satisfaction, improve economic benefit, and create more and better jobs within the sector.

Read more about the Ombudsman announcement.