Win! The new Rail Ombudsman has arrived

Finally! We’ve campaigned for years for a new rail ombudsman, offering passengers a way to escalate complaints about train firms.

If you’re not happy with how a train company has handled your complaint, a new independent body will decide whether you’re owed money or an apology.

The Rail Ombudsman, which launches today, will look at passenger cases where a complaint was made to a train company and felt to be dealt with unfairly or poorly. The free, independent service will weigh up evidence from the dissatisfied passenger and the train company.

Read more and let us know what you think