Billions are owed to travellers by airlines and holiday companies, whose trips were cancelled due to coronavirus.
Many passengers who have had trips cancelled are legally entitled to refunds – but in countless cases this simply isn’t happening.
We’ve heard from tens of thousands of travellers who’ve been left waiting months for flight and holiday refunds.
We’re demanding that airlines and holiday companies which continue to refuse and delay refunds stop breaking the law. Give passengers the refunds they’re entitled to. It’s that simple.
Through the airlines and holiday firms’ failure to swiftly refund passengers, public trust in the travel industry has plunged to a record low.
People book holidays and flights with the promise that their money will be refunded within weeks if the trip is cancelled. This promise has been repeatedly broken by the UK’s biggest airlines and tour operators.
We’re worried that the handling of this refund scandal could permanently damage trust in travel. And that’s bad for everyone.
That’s why we’re demanding the government and regulator urgently take action to support passengers and the industry, and restore our trust in travel.
The refund scandal is just the tip of the iceberg. This pandemic has uncovered wider issues with the way parts of the travel sector work for consumers.
From airlines ignoring passenger legal rights and in some cases obstruction on refunds, to the regulator’s limited power to champion passengers, more needs to be done to make sure passengers are adequately protected.
It needn’t be this way. With concerted action from government, regulators and the industry, passengers’ rights could be better protected in the future.
That’s why we’re demanding the Government step in and reform travel so passengers aren’t left in this position again – and demanding airlines refund any passengers waiting for refunds right now. Sign the petition if you agree.