Ryanair now pays refunds for disrupted flights into a ‘Wallet’ – a move that Which? believes, once again, makes things more difficult for customers legally due cash back.
The airline is telling customers to first confirm if they wish to receive a refund, and if so Ryanair will place the money into an online ‘Ryanair Wallet’. Customers will then need to get in touch a second time to ask to withdraw the cash they’re due.
The new scheme, which applies to all disrupted flights from November 2021 adds another stage to the process of getting an actual cash refund – something Which? believes will unnecessarily complicate things for customers who want cash reimbursements for cancelled flights.