Ryanair makes changes to compensation process

Ryanair has announced plans to make it easier for passengers to claim compensation. The airline has established a dedicated team to process valid claims within 10 days.

In addition to this, the airline plans to help passengers find out what their compensation options are via its website or app rather than using the helpline. The airline also noted that it was ‘looking’ into automatic compensation.

Our Managing Director of Home Products and Services, Alex Neill, said:

‘Making it easier to claim compensation for delays and cancellations is the least Ryanair can do. The poor experience of its customers with the recent shambolic flight cancellations added insult to injury.

‘If Ryanair goes further and introduces automatic compensation it will be a market leading move, and we would urge the rest of the industry to follow suit.’