Some 750 fires have reportedly been linked to Whirlpool’s faulty tumble dryers. Despite beginning a repair programme, Whirlpool’s fire-risk dryers continue to pose a potential threat to people’s homes. Whirlpool’s seemingly slow response has further highlighted problems with the current product safety system. Join us in challenging Whirlpool to sort this mess out quickly.
– If a product could cause a risk to life or serious injury then we think you should expect this to be promptly dealt with by the manufacturers. We don’t believe this is happening with Whirlpool.
– We want Whirlpool to get its act together and sort this mess out quickly for safety’s sake.
We’ve started the formal process to judicially review Peterborough Trading Standards’ handling of the Whirlpool tumble dryer safety issue.
Whirlpool’s UK headquarters are located in Peterborough and so it’s Peterborough City Council’s Trading Standards department that has been dealing with the matter.
Peterborough Trading Standards has repeatedly told us that it’s advising Whirlpool in its capacity as Whirlpool’s ‘primary authority’. This is a voluntary arrangement on the part of the company, under which Trading Standards can help a business to comply with consumer protection rules.
When this system works well, it may have good outcomes for consumers and businesses alike. But having a ‘primary authority’ relationship with a big business shouldn’t mean that Trading Standards can effectively sideline its duty to enforce the product safety rules where this becomes necessary. And in this case, we believe the system has gone badly wrong.
Pledge your support so we can challenge Whirlpool to sort this mess out quickly for safety’s sake.
In October 2016, a London Fire Brigade investigation found that a fire at a Shepherd’s Bush tower block, where Sharna lived, was caused by a faulty Whirlpool dryer. That dryer was awaiting inspection as part of Whirlpool’s modification programme.
Over 100 models of Hotpoint, Indesit, Proline, Swan and Creda tumble dryers bought before October 2015 are at risk of catching fire.
Since the safety alert issues hit the headlines in 2015, we’ve been shocked by what we can only describe as multiple failings on Whirlpool’s part to sort this issue out fully and promptly. We want anyone coming to Which? for information and advice to know that we have very serious concerns about how Whirlpool has handled this issue.
If you’re worried that your tumble dryer may be affected you can check your model number here. Or you can call Whirlpool on 0800 151 0905. If your dryer is affected, our advice is to not use it until it’s been serviced.