Around 16 million UK households are paying over the odds for their energy. After years of inflation-busting price hikes, dire customer service and falling levels of trust, people expect to see big improvements from the energy industry. It’s the industry’s last chance saloon. Join our calls for suppliers to help those struggling to pay their energy bills.
We challenged energy suppliers to publish a plan by January 2017 on how they will help standard tariff customers find better deals. Nineteen suppliers responded, with fourteen publishing CEO-endorsed plans.
We now want:
– Energy suppliers to deliver on their plans and regularly set out what difference this is making to their customers;
– The Government and Ofgem to hold suppliers to account and report on their progress by the end of April 2017.
Sign our petition to help keep the pressure up and ensure suppliers deliver on their promises.
We challenged suppliers to publish plans by January 2017 on how they’ll engage SVT customers. This table shows which suppliers responded and which didn’t:
You can find all of the energy suppliers’ responses in full below.
Fourteen of the nineteen energy supplier responses shared with Which? set out plans on how they will engage their customers, including trialling simpler bills and new ways of prompting people to switch to a better tariff. The rest constitute partial plans or are simply responses to our campaign. You can tell us what you think of the plans here.
British Gas and Sainsbury’s Energy [PDF 78KB]
Bulb [PDF 511KB]
Eon [PDF 262KB]
Extra Energy [PDF 147KB]
First Utility [PDF 92KB]
Flow Energy [PDF 360KB]
Good Energy [PDF 216KB]
Npower [PDF 3.2MB]
Octopus Energy [PDF 133KB]
Scottish Power [PDF 213KB]
SSE [PDF 1.8MB]
Together Energy [PDF 288KB]
Tonik Energy [PDF 951KB]