Cookies at Which? We use cookies to help improve our sites. If you continue, we'll assume that you're happy to accept our cookies. Find out more about cookies

Campaigns Fix bad broadband

Help us fix bad broadband

Broadband is an essential part of modern life.
Yet the service many of us get simply isn’t good enough.
Use our speed checker to find out the speed you’re getting,
and help us highlight areas with connection issues across the UK.

Broadband campaign visual

Fast and reliable broadband is crucial in this digital age. Yet, in urban and rural communities alike, people are let down by poor connections, dropouts and slow speeds. Take our broadband speed test to help us build a picture of speeds across the UK and together we can fix bad broadband.

More on our campaign…

There’s nothing more annoying than your favourite TV show constantly buffering thanks to a slow connection, or your internet cutting out while you’re desperately trying to finish your online shopping.

Six in ten people have suffered problems with their home internet in the past year, and the majority are frustrated as a result. Over a third of them were stopped from carrying out their online activities, and some even said it cost them money!

Providers draw us in with all-singing, all-dancing connections, yet many people don’t get the speeds they need to complete even the simplest of tasks. And customer service from the bigger providers is consistently rated poor. That’s why we need you.

Use our free speed checker tool to help us build a picture of the speeds and problems people actually face across the country. We’ll also give you your broadband vital statistics, a comparison with others in your area, and help you complain if you’re not happy. Together we can fix bad broadband and get everyone better connected.

Four steps to improve bad broadband

1. Check your home set up

Use our broadband speed checker to see whether you’re getting a slow service. See what you can do to boost your broadband speed.

2. Check your contract and talk to your broadband provider

See what your broadband provider can do to resolve your issue. Ask your provider to check whether your access line speed is below your minimum guaranteed speed.

3. Make a formal complaint

If you don’t get a satisfactory solution from contacting your broadband provider, it’s time to make a formal broadband complaint.

4. Consider switching broadband providers

If your broadband provider cannot address your concerns it might be time to consider switching broadband providers.

Watch how filmmaker John struggles with broadband at home

Visit our roadshow

We’re taking our campaign on the road!* Share your stories and speak to our broadband experts

Learn fixes to improve your connection if it’s under performing, hear how you can get involved in our Fix Bad Broadband campaign and share your experiences with us so we can show Government, internet providers and regulators the problems people face across the country.

Brecon and Radnorshire, Tuesday 27 June

  • 9am-11:30am, Talybont Outdoor Centre, LD3 7YP
  • 12pm-3pm, Theatr Brycheiniog Canal Wharf, LD3 7EW
  • 4pm-6pm, Knighton Community Centre, LD7 1DJ

Tiverton and Honiton, Wednesday 28 June

  • 9am-11:30am, Tiverton Market, EX16 6NH
  • 12pm-2:30pm, Lace Walk Car Park, EX14 1LT
  • 3pm-6pm, Trinity Square, EX13 5AW

Eastbourne, Friday 30 June

  • 9am-6pm, Terminus Road, BA21 3AP

High Peak, Tuesday 4 July

  • 9am-11am, New Mills Adult Community Centre, SK22 4AZ
  • 11:30am-1pm, The Methodist Church, SK23 0HZ
  • 2pm-6pm, Pavilion Gardens, SK17 6BE

Luton, Friday 7 July

  • 7am-6pm, St Georges Square, LU1 2NG

We look forward to seeing you in person!

*This is a pilot roadshow and we hope to visit more areas across the UK in the future.
If you’re unable to visit us on our tour of England and Wales, you can still help us build a picture of the UK’s broadband health by using our speed checker.