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Scotland suffers highest rates of nuisance calls

According to the latest research carried out by Which? and call-blocking provider trueCall, Scottish cities suffer the highest numbers of nuisance calls in the UK.

Analysis of over nine million calls to trueCall customers in 18 UK cities between January 2013 and September 2016 found that Glasgow’s residents receive the highest number of nuisance calls, with these types of calls making up 51.5% of calls to landlines.

Edinburgh closely follows as the second highest, with 47.8% of nuisance calls, and Aberdeen is fourth, with 45.6%.

On average, Scottish trueCall customers received 42 nuisance calls per month between April to September. In the six months prior, they received, on average, 35 nuisance calls per month.

Taking action on nuisance calls

As the Scottish Government’s Nuisance Calls Commission fast approaches its first meeting on Wednesday 30 November, this latest research highlights the scale of the problem.

Writing on Which? Conversation last month, Keith Brown, MSP, Cabinet Secretary for Economy, Jobs & Fair Work, explained that he will challenge the Commission to put in place the solutions to make a long-term difference.

Which? Managing Director of Home & Legal, Alex Neill, said:

‘Nuisance calls continue to be an everyday menace for everyone in the UK and the fact that three Scottish cities are among the worst affected in the UK shows the scale of the problem for Scots.

‘The Scottish government must use this opportunity to set out clearly how it plans to address the issue. Positive steps are needed so that people in Scotland are no longer plagued by these unwanted nuisance calls and texts.’

Which? is calling on the Scottish government to use this Commission to agree and publish its promised action plan on tackling nuisance calls.

The plan should put pressure on Scottish businesses to be more proactive in protecting consumers, as well as providing more help for vulnerable people, such as installing call-blocking technology.

The government is also expected to publish a consumer policy statement later this month, which will outline how it will use new powers over consumer advocacy. It will also offer advice to help Scottish consumers tackle issues such as nuisance calls.