Campaigns Safeguard us from scams

Sign to force action on scams

228,987 have signed

Call on the government and regulators to safeguard us from scams

Fraud is now at record levels, with more than five million scams costing Brits a mind-boggling £9bn each year. And while there are steps we can all take to avoid being scammed, much more needs to be done by banks to protect us. Sign the petition to support Which?’s super-complaint and force banks to take action on scams.


We want the government and regulators to:

– Examine whether banks are taking enough responsibility when their customers are defrauded
– Investigate what improvements should be made to the processes, systems and practices firms use to prevent fraud
– Recommend, by the end of the year, how financial providers should better protect their customers from fraud

UPDATE: Which? is using its legal powers to make a super-complaint to the Payment Systems Regulator. We are calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster. We want victims of bank transfer scams to have a legal right to get their money back.

Don’t let the fraudsters get away with it – convince the government and the financial regulators to confront scams head-on. Sign the petition now.

More you can do

We’re asking the Payment Systems Regulator (PSR) to ensure banks better protect customers who are tricked into transferring money to a fraudster. To better understand the issue, the regulator is asking victims to share their experiences.

To help us nail the scammers, go here.

Which? makes super-complaint on scams

Five tips to spot a scam

1. Contacted out of the blue? If you’re not convinced by a caller’s identity, hang up.
2. Too good to be true? Scams often promise high returns for little financial commitment.
3. Asked to share personal details? Never share your details with someone you don’t know.
4. Pressured to respond quickly? Scammers will try to rush your decision – don’t proceed unless you’re absolutely certain your money will be safe.
5. Spelling mistakes? Scammers can use bad grammar and spelling to ensure only the most vulnerable respond to their messages.

Read more tips on how to spot a scam. And if you’ve spied one, see how to report scams.

Take our email scams quiz