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Campaigns Safeguard us from scams

Sign to force action on scams

263,865 have signed

Call on the government and regulators to safeguard us from scams

Fraud is now at record levels, with more than five million scams costing Brits a mind-boggling £9bn each year. And while there are steps we can all take to avoid being scammed, much more needs to be done by banks to protect us. Sign the petition to force the regulator to make banks more liable for fraudulent bank transfer payments.


In 2016 we made a super-complaint to the Payment Systems Regulator (PSR). We asked it to:

– examine whether banks are taking enough responsibility when their customers are defrauded;
– investigate what improvements should be made to the processes, systems and practices firms use to prevent fraud; and
– recommend how financial providers should better protect their customers from fraud.

However, the regulator’s response suggests it has let banks off the hook. Don’t let the fraudsters get away with it – convince the government and the financial regulators to do more to confront scams head-on. Sign the petition now.

More you can do

We asked the PSR to ensure banks better protect customers who are tricked into sending money to a fraudster. However, it’s not yet convinced that banks should be made liable for money lost to bank transfer scams. We need more people to share their experiences and help put pressure on the regulator to deliver this change.

To help us persuade the PSR, go here.

Five tips to spot a scam

1. Contacted out of the blue? If you’re not convinced by a caller’s identity, hang up.
2. Too good to be true? Scams often promise high returns for little financial commitment.
3. Asked to share personal details? Never share your details with someone you don’t know.
4. Pressured to respond quickly? Scammers will try to rush your decision – don’t proceed unless you’re absolutely certain your money will be safe.
5. Spelling mistakes? Scammers can use bad grammar and spelling to ensure only the most vulnerable respond to their messages.

Read more tips on how to spot a scam. And if you’ve spied one, see how to report scams.

Take our email scams quiz