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Help us upgrade airline compensation:
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Campaigns Upgrade airline compensation

Airline compensation
is due an upgrade

Airlines are failing their passengers.
When you’re hit by flight delays and cancellations,
we think airlines should step up and compensate
you automatically. Are you with us?

The Which? Group comprises Which? Limited, Which? Financial Services and The Consumers’ Association. We will process your details in accordance with our Privacy Notice.


116,786 have signed

Passengers should not face compensation delays

Airline passengers who suffer delays and cancellations aren’t being treated fairly. That’s why we’re calling on airlines to bring in automatic compensation. This will reduce the hassle of claiming and give everyone what they’re entitled to quicker.

Sign our petition to persuade all airlines to automatically compensate for flight delays.

Ryanair Compensation

Flight cancelled by Ryanair?

Are you one of the 400,000 passengers who have had their flight cancelled by Ryanair in September and October? Check if your flight is affected and find out your flight rights.

 

Ryanair flight rights?

Brian Kennedy’s story

‘I flew from Aberdeen to London on 28 May for the League One play-off Final. After the match we were told our return flight was cancelled. Unable to access the BA website or helpline we went to Terminal 5 but were not allowed into check-in. Instead, we hired a car to drive home. We’re now claiming compensation and reimbursement of the extra costs.”

Brian Kennedy

Ryanair makes changes to compensation process

Ryanair makes changes to compensation process

31st January 2018

Ryanair has announced plans to make it easier for passengers to claim compensation. The airline has established a dedicated team to process valid claims within 10 days.
Read More  
Peter Vicary-Smith writes to The Times about Ryanair

Peter Vicary-Smith writes to The Times about Ryanair

30th September 2017

Which? CEO Peter Vicary-Smith has written a letter to The Times regarding Ryanair’s flight cancellations that have affected almost three quarters of a million people.
Read More  
Ryanair cancel flights for 400,000 passengers

Ryanair cancel flights for 400,000 passengers

18th September 2017

Ryanair is cancelling up to 50 flights a day for the next six weeks due to a shortage of staff.
Read More  

We’ve delivered your postcards to British Airways

When 75,000 passengers were affected by BA’s catastrophic IT failure, we called on you to send a message to Alex Cruz, BA’s CEO. More than 3,000 of you did.

We went to BA’s headquarters to hand in three big boxes of your postcards – unfortunately Alex Cruz didn’t want to meet us. You can watch more about the postcard delivery in the video below:

Passport

Delayed? Claim with our free tools

If you’ve been the victim of a delayed or cancelled flight, don’t lose out on what you’re owed, and don’t pay to claim. Use our free tools to start your claim today.

 

Claim your flight compensation

Delays and cancellations – isn’t it time for auto-comp?

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