Airline compensation
is due an upgrade
Airlines are failing their passengers.
When you’re hit by flight delays and cancellations,
we think airlines should step up and compensate
you automatically. Are you with us?
115,954 have signed
Passengers should not face compensation delays
Airline passengers who suffer delays and cancellations aren’t being treated fairly. That’s why we’re calling on airlines to bring in automatic compensation. This will reduce the hassle of claiming and give everyone what they’re entitled to quicker.
Sign our petition to persuade all airlines to automatically compensate for flight delays.
Flight cancelled by Ryanair?
Are you one of the 400,000 passengers who have had their flight cancelled by Ryanair in September and October? Check if your flight is affected and find out your flight rights.
Brian Kennedy’s story
‘I flew from Aberdeen to London on 28 May for the League One play-off Final. After the match we were told our return flight was cancelled. Unable to access the BA website or helpline we went to Terminal 5 but were not allowed into check-in. Instead, we hired a car to drive home. We’re now claiming compensation and reimbursement of the extra costs.”
Ryanair makes changes to compensation process
31st January 2018
Ryanair has announced plans to make it easier for passengers to claim compensation. The airline has established a dedicated team to process valid claims within 10 days.Read More
Peter Vicary-Smith writes to The Times about Ryanair
30th September 2017
Which? CEO Peter Vicary-Smith has written a letter to The Times regarding Ryanair’s flight cancellations that have affected almost three quarters of a million people.Read More
Ryanair cancel flights for 400,000 passengers
18th September 2017
Ryanair is cancelling up to 50 flights a day for the next six weeks due to a shortage of staff.Read More
We’ve delivered your postcards to British Airways
When 75,000 passengers were affected by BA’s catastrophic IT failure, we called on you to send a message to Alex Cruz, BA’s CEO. More than 3,000 of you did.
We went to BA’s headquarters to hand in three big boxes of your postcards – unfortunately Alex Cruz didn’t want to meet us. You can watch more about the postcard delivery in the video below:
Delayed? Claim with our free tools
If you’ve been the victim of a delayed or cancelled flight, don’t lose out on what you’re owed, and don’t pay to claim. Use our free tools to start your claim today.
JohnRose says:
Another issue is that different TOCs have different practices concerning compensation. Chiltern, for example, pays nothing for delays caused by falling trees or suicides, Virgin West Coast (and maybe others)…
J M S Boyd says:
Ryanair not only put passengers through the gate when there was no aircraft – for another 1 h 50 m. they also did so in a violent thunderstorm, leaving passengers…
Daniel says:
My long haul flight was cancelled by Emirates while I was on holiday. The new flight was 4 hours longer and made me miss my connecting flight – adding more…