Airline compensation
is due an upgrade
Airlines are failing their passengers.
When you’re hit by flight delays and cancellations,
we think airlines should step up and compensate
you automatically. Are you with us?
117,315 have signed
Passengers should not face compensation delays
Airline passengers who suffer delays and cancellations aren’t being treated fairly. That’s why we’re calling on airlines to bring in automatic compensation. This will reduce the hassle of claiming and give everyone what they’re entitled to quicker.
Sign our petition to persuade all airlines to automatically compensate for flight delays.
Flight cancelled by Ryanair?
Are you one of the 400,000 passengers who have had their flight cancelled by Ryanair in September and October? Check if your flight is affected and find out your flight rights.
Brian Kennedy’s story
‘I flew from Aberdeen to London on 28 May for the League One play-off Final. After the match we were told our return flight was cancelled. Unable to access the BA website or helpline we went to Terminal 5 but were not allowed into check-in. Instead, we hired a car to drive home. We’re now claiming compensation and reimbursement of the extra costs.”
Ryanair makes changes to compensation process
31st January 2018
Ryanair has announced plans to make it easier for passengers to claim compensation. The airline has established a dedicated team to process valid claims within 10 days.Read More
Peter Vicary-Smith writes to The Times about Ryanair
30th September 2017
Which? CEO Peter Vicary-Smith has written a letter to The Times regarding Ryanair’s flight cancellations that have affected almost three quarters of a million people.Read More
Ryanair cancel flights for 400,000 passengers
18th September 2017
Ryanair is cancelling up to 50 flights a day for the next six weeks due to a shortage of staff.Read More
We’ve delivered your postcards to British Airways
When 75,000 passengers were affected by BA’s catastrophic IT failure, we called on you to send a message to Alex Cruz, BA’s CEO. More than 3,000 of you did.
We went to BA’s headquarters to hand in three big boxes of your postcards – unfortunately Alex Cruz didn’t want to meet us. You can watch more about the postcard delivery in the video below:
Delayed? Claim with our free tools
If you’ve been the victim of a delayed or cancelled flight, don’t lose out on what you’re owed, and don’t pay to claim. Use our free tools to start your claim today.
heidi morse says:
Easyjet cancelled flight to Faro at very last minute, after waiting over six hours at Bristol Airport. They still insisted on us checking in on time. Offered a £3 voucher…
MICHAEL A COSTEN says:
Until the law holds the Directors personal liable when they refuse to pay nothing will change. If I had my way if the airline refused or dragged their heels in…
Anne says:
Our eastJet flight was cancelled. Passengers were taken to the customer service desk which then closed. Special assistance passengers were abandoned. There were no flights available for over 48 hours…