Ryanair is cancelling up to 50 flights a day for the next six weeks due to a shortage of staff.
The budget airline says it ‘messed up’ the scheduling of holidays for its pilots, and as a result needs to cancel flights.
Ryanair has told its passengers to check their email to find out whether their flight has been affected.
This action has resulted in chaos for holidaymakers, some of whom are stranded abroad, while others face having their holiday ruined. The airline has said it is offering full refunds or alternative flights to those affected, although many passengers have complained that the alternative flights on offer are days later than they were originally due to fly.
Alex Neill, Which? Managing Director of Home Products and Services said:
‘It’s vital that passengers who have suffered the nightmare of Ryanair’s cancelled flights are now given clear information about what they are entitled to.
‘Ryanair must honour its legal duty to arrange alternative flights or provide a full refund, inform passengers of their rights and proactively pay compensation and reimburse reasonable out of pocket expenses.
‘The airline will know which passengers are entitled to compensation and should pay this out automatically, so they don’t have to go through the difficult process of claiming what they are owed.’
Which? is calling on Ryanair to make sure people are rebooked onto flights, refunded for reasonable additional expenses due to re-routing, and paid the statutory compensation that many passengers will be legally entitled to.